Refund and Returns Policy
Conditions that oppose or differ from our 'Refund And Returns Policy' terms and conditions are not accepted by us. Policy details are given is English.
Right To Cancel
You are entitled to cancel your offer to conclude a contract within 14 days, with no necessity to state reasons. The period of 14 days starts with the handing over of the goods to you or a third person you appointed, except the carrier. In order to cancel your offer to conclude a contract, you need to declare clearly in writing the wish to cancel. A clear declaration can be done by conventional mail, fax or e-mail, or via Contact Us link. You are welcome to use the sample request for cancellation included within the paraph stated bellow 'Sample request for cancelation'.
The cancellation/return shipment has to be addressed to (address where also court documents can be served to):
Bellani Composites d.o.o.
Ulica Karla Metikoša 11
10000 Zagreb Hrvatska, OIB: 06787033825
Phone: +385 981863713
Consequences of cancellation
In case of a valid cancellation, we are returning all payments we received from you, including delivery costs (exempted are delivery costs, which result from a different shipping method than our standard, most cost effective shipping fee) within a 14 day time period. This period starts with the day we receive your cancellation request. Refunds will be done by the same payment method chosen when making the order unless otherwise agreed.
We can refuse refunds until the goods are back and carefully checked, unused, undamaged in original packaging and made sure none of the parts are missing.
You are obliged to ship items back to us without delay and at the latest 14 days from the day you informed us of the cancellation request. You pay for shipments back to us.
Return address:
Bellani Composites d.o.o.
Ulica Karla Metikoša 11
10000 Zagreb Hrvatska, OIB: 06787033825
Phone: +385 981863713
The period of cancellation is complied with if you send the goods back within 14 days of receiving them.
End of instructions on cancellation.
Sample request for cancellation
A clear declaration can be done by conventional mail, e-mail or via Contact Us link. The on-time dispatch of the cancellation will do to comply with the period for cancellation. You are welcome to use the sample text for cancellation request bellow:
- I/we(*) hereby declare the wish to cancel the buying contract of the following products(*)/ fulfillment of services(*)
- Ordered on(*)/received on(*)
- Reason for Cancellation(s)
- Name of customer(s)
- Address of customer(s)
- Signature of customer(s) (only if done by letter)
- Date
_________________________
(*) Please delete where inapplicable.
Exclusion of right to cancel
The return/withdraw of the item in only valid if the good delivered to you is unused, undamaged and in original packaging, and none of the parts are missing.